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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
if you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Description
What it is:
A highly concentrated shampoo for medium to coarse hair that targets everyday damage to strengthen, reinforce, nourish, and boost shine in one wash.
Hair Texture: Straight, Wavy, Curly, and Coily
Hair Type: Fine, Medium, and Thick
Hair Concerns:
- Color Safe
- Damage, Split Ends, and Breakage
- Frizz
Key Benefits:
- Cares for everyday damage and defends against future breakage
- Strengthens and reinforces bonds for more resilient hair
- Replenishes hydration, enhances softness and shine, smooths, and reduces frizz
Highlighted Ingredients:
- Bis-Aminopropyl Diglycol Dimaleate: Patented and proven technology to restore broken bonds for stronger hair.
- Gentle Blend of Coconut Oil-Derived Surfactants: For an easy, abundant lather that leaves the scalp and hair feeling hydrated.
Ingredient Callouts:
Free of parabens, formaldehydes, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, sulfates SLS & SLES, triclocarban, triclosan, and contains less than one percent synthetic fragrance. It is also cruelty-free.
What Else You Need to Know:
This highly concentrated strengthening shampoo cares for everyday damage in one wash. The abundant lather gently cleanses and replenishes hydration, leaving hair soft. It’s shown to boost shine and reduce split ends and frizz. The formula is dermatologist tested, color safe, and suitable for chemically treated hair.
Fragrance Description:
Revitalize your senses with a bright burst of grapefruit zest, the crisp scent of sugared mint, ginger, and a sophisticated, grounding base of crushed sage.
Clinical Results:
In a test, after 1 wash, when used as a system with No.5 Bond Maintenance Conditioner (sold separately), results showed:
- Repairs everyday damage and strengthens hair at a molecular level
- Defends against future breakage and reduce split ends, frizz, and flyaways
- 73% increase in hydration for soft, shiny, and more manageable hair
HOW TO USE
- A little goes a long way with this highly concentrated formula.
- Dispense, emulsify in hands, and apply to wet hair.
- Lather thoroughly and rinse well.
- Follow with No.5 Bond Maintenance Conditioner (sold separately) or Olaplex mask of choice